How long does shipping take?
Orders typically ship within 1–2 business days. Estimated U.S. delivery is 3–7 business days after shipment. We offer free U.S. shipping on eligible orders.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information. Use the tracking link in that email to follow your package. If you need help locating an order, contact us at hombyshealth@gmail.com.
When will my order be shipped?
Most orders are prepared and shipped within 1–2 business days. Tracking information is sent after the carrier receives your package.
What is your return policy?
We offer easy returns within 30 days. If you are not satisfied with your purchase, contact our support team for return assistance and instructions.
What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible at hombyshealth@gmail.com with your order details and photos of the item and packaging. Our support team will help review the issue and provide the appropriate next steps.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. We will do our best to help before the order is processed or shipped. Once an order has shipped, changes may no longer be possible.
I’ve tried several knee pillows and either it’s been too small-just the knee size and then my ankles are laying on each other, or they are too big. This one is just right and with the straps to help keep it in place, works great! My hip and lower back pain are definitely improving since using it.
Worked as described. Had best sleep in years without pain in hips, knees and ankles. Comfortable straps were great kept the pillow in place. Thank you for a wonderful product.